FAQs
General
What are the forms of payment accepted ?
We accept credit/debit card payments (Visa, MasterCard, American Express), PayPal, and other secure payment methods. All our payment methods are displayed during checkout.
Can I pay in installments?
Yes, it's available now.
Fees are covered by Kodoluxe🎁
Enjoy it now🔥
You can choose Klarna in the payment methods. Or choose your usual bank if you have access to installment payments through them.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track the status of your order on our site or on the carrier's site.
How can I contact your customer service?
You can contact us via our contact page, by email at contact@kodoluxe.com. Our customer service team will be happy to help you.
Manage my customer account myself?
Whether you are already a Kodoluxe customer or not yet, discover your payment management area with our partner!
You can manage your subscriptions and billing information yourself.
Simply click on the Customer Portal link here or at the bottom of the page, or on the button in the shopping cart area.
- View billing history
- View and update your billing information
- View and update your payment methods
Delivery and Return
What are the delivery times ?
We ship our orders within 24 hours. Typically, orders are delivered to your home within 5-7 business days
Can I return a product if I am not satisfied?
Yes, we offer a return policy within 30 days of receiving your order. Please see our returns policy page for more details on how to do this.
Product
How can I find out the availability of a product?
The availability of each product is usually indicated on the product page. If a product is out of stock, you will see a corresponding message.
How can I get help placing my order?
If you have any problems placing your order, you can contact us via our contact page or by email at contact@kodoluxe.com. Our customer service team is here to help you.